Dear Malted Meeple Guests,
The health and well being of our guests and team members is of the utmost importance to us here at The Malted Meeple. To that end, we are closely monitoring the current COVID-19 outbreak, and are following appropriate guidance from sources such as the Center for Disease Control and National Institutes of Health.
We take the cleanliness of our facility and operations very seriously, and as such already follow strict guidelines and procedures. Out of an abundance of caution, we will be implementing an even stricter cleaning regimen, as well as several additional measures to minimize risk, including:
- Common areas, including our public bathrooms and bar area, are being cleaned and sanitized even more frequently than usual throughout the day.
- The components in our escape rooms which may be handled by players during the course of their adventure are being cleaned between escape room sessions.
At this point, we intend to continue operating as normal for the foreseeable future, with the addition of the supplementary measures noted above.
That means that none of our upcoming escape room bookings, private parties or other events are being cancelled or postponed. We will continue to monitor the situation, and should cancellations or postponements become necessary, we will contact the affected guests directly.
To provide additional comfort to those with existing bookings, we are amending our current cancellation policies for the foreseeable future. Should you have an existing reservation for one of our escape rooms, you may call us at 330.655.6919 up to 24 hours before your reservation to reschedule it with no penalty.
In the case of Kids Dungeons & Dragons, you may call in up to 24 hours before the event, and we will move your child’s reservation to the next available opening. If there are no available openings in our currently announced schedule, we will work with you to move your reservation into a new session before the next set of events is announced.
In the meantime, we urge you to stay informed, follow the guidelines published by the CDC as well as good common sense, and above all, wash your hands!